Terms & Conditions

Please see http://stevesleds.com/Legal_Disclaimer.html for more details.

 

Due to the nature of custom orders, actual delivery times will vary.  No order should exceed 90 days from the day of promised delivery and actual delivery.  If an order deliver exceeds 90 days, customer has a right to a 100% full refund.

All content appearing on this Web site is the property of: 

Steve's LEDs, LLC

Copyright © 2016 Steve's LEDs, LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 Steve's LEDs, LLC. All rights reserved.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Steve's LEDs, LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Steve's LEDs, LLC believes that customer conduct violates applicable law or is harmful to the interests of Steve's LEDs, LLC and its subsidiaries.

Steve's LEDs, LLC use of personal information that you may submit to Steve's LEDs, LLC through this Web site is governed by the Steve's LEDs, LLC Privacy Policy.

Privacy Policy

Information Collection and Use

StevesLEDs.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important StevesLEDs.com services such as automated order status updates via e-mail.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Cookies

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The StevesLEDs.com shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, StevesLEDs.com will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

  • Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.
  • This privacy statement covers the use of cookies by StevesLEDs.com only and does not cover the use of cookies by any advertisers.

Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

FedEx Corporation
942 South Shady Grove Road
Memphis, TN 38120
1-800-GO-FEDEX
www.fedex.com

UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta , GA 30328
United States
www.ups.com

US Postal Service Headquarters
475 L'Enfant Plaza, SW
Washington DC
1-800-ASK-USPS
www.usps.com

 

We may frame or mask another web site so that the look, feel and interface simulate the experience of browsing a genuine StevesLEDs.com web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

By making a purchase through Steve's LEDs, LLC, or otherwise receiving items from Steve's LEDs, LLC, you are indicating that you understand and agree to the following statements:

 

All items you are purchasing are components of an unfinished item, or partially completed item, referred to as a retrofit system.  It is the purchasers responsibility to ensure all items are installed properly and safetly.  The purchaser understands that this incomplete item (just like most electrical items) may be dangerous and may result in injury or death due to risk of electrocution, electric shock, fire or item damage if it is installed incorrectly, or if it is being mishandled while being installed correctly and properly. Use at your own risk.  You can significantly reduce this risk by utilizing a UL listed GFCI outlet. 


-You agree and understand that you may be purchasing an unfinished and incomplete item(s).  
-Complex assembly may be required.  
-You must not install any electrical devices in the vicinity of your aquarium near exposed water.  A waterproof interface, known as a "splash shield" must be installed to eliminate the possibility of getting water or salt-creep on the light system.

-You agree you are capable of safetly completing this complex assembly. 
-You assume the responsibility of finishing and completing construction of these item(s) and ensure that proper and safe installation will occur prior to operation.  
-You agree to take into consideration the recommendations within the installation guides. 
-As with any electrical device installed near an aquarium or other device holding water, you understand the importance of properly utilizing a GFCI (ground fault circuit interrupter electrical outlet) and use drip loops on all wires carrying electrical power. 
-You understant to NEVER touch a live circuit, as severe injury or death may result.  
-You agree to never look directly at LED light, most blue and purple wavelengths are considered a Class 2 Laser and PERMANENT retina and eye damage WILL result, even after only a few seconds of exposure.  


 Due to the nature of installing a retrofit lighting system, taking into account the infinite number of ways it can be installed and also the infinite number of ways it can be installed improperly or accidentally damaged (such as electrostatic discharge, accidental physical damage, water damage, electrical surge, loose wire, etc), in addition to keeping prices at Steve's LEDs as low as possible, no warranty is offered, expressed or indicated. Every item that leaves the facility passes a rigorous quality control test and is 100% operational. The event of a total system failure is highly improbably, because the drivers and power supplies have built in overheating and overloading protections. Repair services are available at discounted rates.  Most items are serviceable and upgradeable.

All 95% and 99% Completed System Upgrades will be warranted against Dead On Arrival (DOA) and provided with a 30 day manufacturers defect warranty.  Items will be repaired or replaced at Steve's LEDs discretion.   Customer is responsible for return shipping unless otherwise notified.

 

Steve's LEDs brand Digital Drivers are warranted up to a period of 3 years, due to failure from manufacturer defect only.  Steve's LEDs reserves the right to determine the nature of failure, based on thorough testing procedures which determine how the drivers fail. The defective unit will either be repaired, replaced, or be exchanged with a refurbished driver.

 

Steve's LEDs engineered LED marine-grade aluminum tube heatsinks are warranted up to a period of 15 years against manufacturing defect, faulty welds, not including oxidation and corrosion.


There is no guarantee that the LED retrofit lighting system conforms to federal, state or local electrical code.  All products manufactured by Steve's LEDs, LLC conform to FCC regulations.  The power supplies are not manufactured by Steve's LEDs, however, they conform with FCC laws and regulation. Consult the appropriate department of regulation in your city to insure compliance. 


Do not install any of Steve's LEDs products directly above exposed water.  It is recommended that the end user install some type of transparent, non-porous splash protector, such as a sheet of acrylic, glass or polycarbonate (Lexan) between the retrofit system and the exposed water. 
Installation instructions, recommendations and tips are available on the Steve's LEDs website at www.StevesLEDs.com


All regular orders will be processed in the order the were received.  Average build times range from 2 hours to 21 days, depending on the size of the order and the complexity of the build. Customer orders will not get placed in the queue until payment in full has been funded (one day for payments in cash or via PayPal, 10 days for: personal checks, business checks, money orders, cashier's checks and wire transfers). Progress updates may be provided at the request of the customer.  If you choose EXPRESS or expedited shipping (1 day or less on domestic orders and 5 days or less on international orders), the order will be expedited, and built immediately, and no excess shipping charges will be refunded due to the increased cost of the expedited manufacturing and handling.

Steve's LEDs, LLC is a very small business.  Please understand every effort is make to fulfill order requests as expeditiously as possible.  When a large number of orders are received, it may take several days to manufacture, prepare, package, and ship the order.   Our main goal is to keep prices low - occasionally this comes at the expense of other business operations operating in a timely fashion.  We thank you for your patience and hope you enjoy your products as some of the least expensive items on the market today!

At this time, Steve's LEDs, LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.  We also provide shipping internationally to more than 190 countries.  The risk of loss and title for all merchandise ordered on this Web site pass to you, the customer, when the merchandise is delivered to the shipping carrier.  The customer is also responsible for all export fees, taxes, tariffs, duties and expenses.  If you would like for your package to be insured, please indicate so in the comments section during checkout, and you will be responsible for these additional costs.

 

Due to the nature of the retrofit kits, their sizes and weights, shipping may not be calculated accurately at the time of checkout.  In effort to achieve the lowest possible prices, your items will be packaged in the smallest box possible.  On occasion, some retrofit kits, parts or components require special packaging to ensure they arrive free of damage. That actual postage amount may be combined with the cost of the packaging and boxing supplies, in addition to the cost of labor and level of involvement and effort during the packaging process, although this is rare.  

Orders are typically shipped without insurance, if you would like to add insurance at the customer's expense, please indicate so in the comments box, if you do not request insurance, YOU will be responsible for all items damaged during transit. 

Depending on the size of your order (typically orders greater than $5), when using Paypal as a method of payment, up to 3.1% of your order total may be included in the request for your shipping funds. This is a way for Steve's LEDs, LLC to recover expenses to keep prices ultra low.  

 

If your insured package arrives with visible damage, please open the package while the carrier is still present, to ensure no product damaged occurred.  Otherwise, notify the carrier immediately and follow their procedures.  Only refuse delivery of your package if the package was insured, otherwise, you will be responsible for the additional shipping and handling charges.

 

Steve's LEDs is not responsible for the cost of shipping and/or postage

Steve's LEDs, LLC charges State, Local, County, Parish and other legally required sales tax for merchandise ordered on this Web site based on the applicable Louisiana state sales tax rate and the applicable Louisana St. Tammany Parish sales tax rate if you live within the state of Louisana and St. Tammany Parish respectively.  Sales tax is not collected if you are outside of Louisiana.

 

Please see http://stevesleds.com/Legal_Disclaimer.html for more details.

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site.Steve's LEDs, LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Steve's LEDs, LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Steve's LEDs, LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

-- OR Depending on State -- 

Unless specified elsewhere, the products,  information, and content on this server  and sold through this website is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Steve's LEDs, LLC

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Steve's LEDs, LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. 

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Steve's LEDs, LLC

The inclusion of material on this server does not imply any endorsement by Steve's LEDs, LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. 

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Steve's LEDs, LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Steve's LEDs brand Digital LED drivers carry a two (2) year warranty against manufacturing defects.  Steve's LEDs, LLC is the sole determiner of defective products and the nature in which they became defective.  At Steve's LEDs, LLC discretion, a defective item will be replaced with an identical item, or similar item with comparable functions,  of equal or higher quality.  Item replacement does not include shipping costs, which are the responsibility of the customer.  For Steve's LEDs, LLC to determine if an item is defective, the item in question must be returned to our facility, at the expense of the customer.

 IF YOU LIVE IN THE UNITED STATES, YOU AND STEVES LEDS, LLC AGREE THAT IF YOU AND STEVES LEDS, LLC DO NOT RESOLVE ANY DISPUTE BY INFORMAL NEGOTIATION, ANY EFFORT TO RESOLVE THE DISPUTE WILL BE CONDUCTED EXCLUSIVELY BY BINDING ARBITRATION. YOU UNDERSTAND AND ACKNOWLEDGE THAT BY AGREEING TO BINDING ARBITRATION, YOU ARE GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ALL DISPUTES IN COURT BEFORE A JUDGE OR JURY. INSTEAD, YOU UNDERSTAND AND AGREE THAT ALL DISPUTES WILL BE RESOLVED BEFORE A NEUTRAL ARBITRATOR, WHOSE AWARD (DECISION) WILL BE BINDING AND FINAL, EXCEPT FOR A LIMITED RIGHT OF APPEAL UNDER THE FEDERAL ARBITRATION ACT. ANY COURT WITH JURISDICTION OVER THE PARTIES MAY ENFORCE THE ARBITRATOR'S AWARD.

Extended Warranty:

Once an extended warranty is purchased, the item is warranted for a period of 1 year (365 days) from the date of purchase, against manufacturing defects, including premature failure.    Steve's LEDs, LLC is the sole determiner of defective products and the nature in which they became defective.  At Steve's LEDs, LLC discretion, a defective item will be replaced with an identical item that is either brand new or refurbished, or another similar item with the same functions,  of equal or higher quality.  Item replacement does not include shipping costs, which are the responsibility of the customer.  For Steve's LEDs, LLC to determine if an item is defective, the item in question must be returned to our facility, at the expense of the customer. 

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Steve's LEDs, LLC reserves the right to change its payment procedures at any time without prior notice to you.

Steve's LEDs, LLC maintains a NO-REFUND policy with exceptions.  Most of our orders involve custom requests.  Those custom requests are very difficult to sell should you choose to cancel your order, this helps Steve's LEDs, LLC maintain low prices.  We are willing to consider other options, and this will be evaluated at Steve's LEDs, LLC discretion.

Exceptions - With prior approval, orders may be cancelled within 12 hours of placement, with a 20% restocking fee.  Steve's LEDs, LLC may accept items for return with prior approval (call 985-789-6604) on a case by case basis only if the items are in new and unused condition; all returns are subject to a minimum 30% restocking fee and the remainder of the refund will be given as store credit for www.Shop.StevesLEDs.com .